With the new year here, we’re taking the time to set new goals. How can we improve the experience of our customers while still maintaining the high standards we work so hard to ensure? For the coming year, there is one main area: Training.
The kind of work we do is painstaking. It takes an abundance of patience and time to learn (years at least), and we are taking the proper steps to ensure that our technicians have the proper training and experience to work on your horn in the safest and most effective way possible. How? This year we’ll be devoting more than 250 hours to nothing but high-focus training sessions, one on one between Jonathan and our apprentice technicians. It can take years to master just one type of horn, so this type of focus in training is paramount in order to increase not only knowledge, but productivity. This will widen the vocabulary of instruments that our technicians can work on in a shorter period of time, which will equate to more quality work being done. Quicker turn around on getting instruments finished and back to our customers is the name of the game, while still being able to keep our work at the highest quality possible.
Again, we want to thank you for all of your support and for making us your band instrument repair and sales choice. We look forward to making this year an even more productive year than last, and to making all of the improvements we can to make your experience here with us an even better one. Here’s to the new year. Let’s make it a great one.